EASA Cross Border
CARO participates in EASA’s cross-border complaints system. Cross-border complaints are complaints about advertisements originating in media or from advertisers based in another country to that of the complainant.
There has been a significant rise in cross-border complaints forwarded to CARO and CARO has created a dedicated section on their website to publicize the decisions.
| Date of Decision | Complainant | Advertiser | Forwarding SRO | Reference |
|---|---|---|---|---|
| Complaints regarding Wargaming's summer sale event, from 6.8-20.8.2021 | ||||
| 28/09/2021 | Consumers | Wargaming | UK Advertising Standards Authority (ASA) | CBCs 6377, 6379 |
| Complaint regarding the Titans: Large Pack, a special offer available on World of Warships from 10.5-31.5.2021 | ||||
| 28/05/2021 | Consumer | Wargaming | UK Advertising Standards Authority (ASA) | CBC 6302 |
| Four complainants considered the Wargaming campaign for Santa’s Gift Containers to be misleading | ||||
| 15/01/2021 | 4 Consumers | Wargaming | UK Advertising Standards Authority (ASA) | CBC 6174-6176-6177 |
| Consumer complained about a promotional offer from World of Warships, where one could purchase a new version of an old ship with a bonus mission which however was restricted for the old version of the ship that was unavailable for purchase. | ||||
| 22/12/2020 | Consumer | Wargaming | UK Advertising Standards Authority (ASA) | CBC 6164 |
| Complainant believes that korelvo.com implemented a misleading advertising campaign, pretending to promote ASDA. | ||||
| 20/3/2020 | Consumer | Korelvo Holding Ltd | UK Advertising Standards Authority (ASA) | CBC 4671 |
| Two complainants considered advertisements for the Hero Wars Game to be misleading because they do not accurately reflect the game being advertised. | ||||
| 9/1/2020 | Consumers | Nexters Global Ltd | UK Advertising Standards Authority (ASA) | CBC 4578, 4597 |