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EASA Cross Border

CARO participates in EASA’s cross-border complaints system. Cross-border complaints are complaints about advertisements originating in media or from advertisers based in another country to that of the complainant.

There has been a significant rise in cross-border complaints forwarded to CARO and CARO has created a dedicated section on their website to publicize the decisions.

 

Date of Decision Complainant Advertiser Forwarding SRO Reference
Complaint regarding the Titans: Large Pack, a special offer available on World of Warships from 10.5-31.5.2021
28/05/2021 Consumer Wargaming UK Advertising Standards Authority (ASA) CBC 6302
Four complainants considered the Wargaming campaign for Santa’s Gift Containers to be misleading
15/01/2021 4 Consumers Wargaming UK Advertising Standards Authority (ASA) CBC 6174-6176-6177
Consumer complained about a promotional offer from World of Warships, where one could purchase a new version of an old ship with a bonus mission which however was restricted for the old version of the ship that was unavailable for purchase.
22/12/2020 Consumer Wargaming UK Advertising Standards Authority (ASA) CBC 6164
Complainant believes that korelvo.com implemented a misleading advertising campaign, pretending to promote ASDA.    
20/3/2020 Consumer Korelvo Holding Ltd UK Advertising Standards Authority (ASA) CBC 4671
Two complainants considered advertisements for the Hero Wars Game to be misleading because they do not accurately reflect the game being advertised.
9/1/2020 Consumers Nexters Global Ltd UK Advertising Standards Authority (ASA) CBC 4578, 4597